1. Our terms

1.1. Parties. In these terms Keystone Law Ltd is referred to as "we/our/us". The clients of Keystone Law are referred to as "you/your".

1.2. Our status. We are an English company and part of an international group with overseas branches, trading as Keystone Law.

1.3. Entire terms. These terms (and any conditional fee agreement) are the only terms between us. Save as explained below, they will not change unless we replace them in their entirety.

1.4. Invalidity. If any term is invalid, then it shall be deemed changed just in so far as necessary to make the term valid. Where that is not possible, then the invalid term shall be deleted. No change or deletion shall affect any other term.

2. Our Charges

2.1. Fees. The way we charge for our services is set out in our engagement letter and may be varied by us in writing. We may offer a fixed or a capped fee. If so, we will set out the scope of work we will deliver at that price. A fixed or capped fee will be based on assumptions and conditions. Where these do not hold true, for work outside the agreed scope and for all work not subject to a fixed or a capped fee we charge for the time we spend working for you at our hourly rate. We record the time spent on your work to the nearest minute. We may change our hourly rates by giving one month's written notice.

2.2. Estimates. Any estimates we provide are based on conditions and assumptions and our understanding of the work we are to undertake. An estimate is not a cap and we may exceed our estimates.

2.3. Support services. Our Rate Card sets out our charges for support services. We update our Rate Card annually. The up-to-date Rate Card is available on request.

2.4. Disbursements. In connection with your matter we may incur third party costs in your name (a ‘disbursement’). If so, we charge these to you at cost. Examples of disbursements include court fees, search fees, and charges for counsel, expert witnesses, accommodation and travel. We may also incur costs in our name. If so we will not charge these to you at cost, though in some cases we will make a linked charge for our related services. We will not incur an individual expense over £300 without your approval.

2.5. VAT. Unless we say otherwise, Value Added Tax is excluded from the prices we provide to you.

3. Costs on account

We may need to ask you for a payment on account of costs, expenses and VAT. If so, we will send you a costs on account statement requesting payment of an appropriate sum into our client account. From time to time, we may ask for a top-up payment. At the end of our engagement, we will return any balance to you. If we ask for costs on account, we are not obliged to do any work until they are received. Unless we specifically say so, we do not cap our fees at the level of the costs on account we request.

4. Payments

4.1. Invoices. We will invoice you for our services monthly (or at other appropriate times). Our invoice will state the work done, any expenses and the fees due. Expenses-only invoices are payable on receipt, regardless of the payment terms we agree. We can only address an invoice to you, even if someone else is to pay it.

4.2. How to pay. You can pay us by bank transfer or card payment. Card payments normally take three working days to reach our account. Our refund policy applies to all card payments: see www.keystonelaw.co.uk/payments/refund-policy. We accept debit cards and credit cards. The maximum you can pay us by credit card in any 30-day period is £20,000.

4.3. No cash. We do not accept or make cash payments.

4.4. Currency conversion. If you pay us in another currency (not the currency in which payment was requested), we will convert the payment at HSBC’s standard exchange rates and deduct any charges we incur in receiving such funds. You remain liable for any shortfall after conversion and deductions.

4.5. Interest and costs. We will charge you interest at 4% above HSBC’s base rate on all overdue amounts. We trust not, but if we ever need to incur costs in recovering unpaid amounts, you agree to pay our costs in full.

4.6. Payment from money we hold. If we hold any money for you, we may use it to settle anything you owe us even if you tell us not to do so.

4.7. Retention. Until all payments due to us have been made, we may keep your property and documents. We may also keep your funds up to the amount owed to us plus (if the funds in client account are in a different currency from our invoice) an extra 25% of the amount owed to us, in case the exchange rate moves against us.

4.8. Each client is liable. When two or more clients together engage us, each client is jointly and separately liable to pay the full amount of our fees, expenses and VAT.

5. Client Account

5.1. Payments in. We may offer to hold funds on your behalf in our client account as part of our acting for you. If so, we will give you our sort code, account number and a reference number which you must quote with your payment. Sending money without our reference may delay our receipt of your payment. Before sending us funds, you should reconfirm our bank details by telephoning the number on our website and speaking either with the solicitor who is handling your matter or our cashiers team. We will not change our bank details. If you receive any correspondence suggesting that our details have changed or raising any concerns in this respect, you should take no action save contacting the solicitor advising you.

5.2. Payments out. Money will only be paid from our client account with your instructions, except to pay our fees and expenses or following a court order. We may require you to verify the destination account details before making a payment.

5.3. Interest. We pay interest on funds held in our client account as per our client account interest policy (available on request).

5.4. Bank default. Money paid into our client account is held at our bank on trust for you. If our bank becomes insolvent or does not carry out our instructions, we are not liable for any loss or damage caused to you.

6. Liability

6.1. Our liability. We are only liable for the losses we cause directly. We are not liable for your loss of profit or other indirect loss. We are not liable for matters outside our control.

6.2. Liability of others. Where you or others contribute to your loss, then we will be liable only for a fair proportion of your loss, taking into account your or such other’s actions.

6.3. £5 million cap. Our total liability to you is limited to £5,000,000. This limit applies to all claims against us related in any way with our work for you connected to this engagement letter. Where we work for more than one client on a matter, this £5,000,000 limit applies to our total liability to all of them.

6.4. No liability to anyone but you. The services we provide are only for you. Nobody else can rely on our advice (or see a copy) for any purpose, without our written permission. We owe no duties to anyone but you.

6.5. No one is liable except us. If a claim arises, connected to our work, you can only claim against us, not against any of the following (even if they have been negligent): our shareholders, members, partners, directors, employees, consultants, barristers, solicitors, agents or overseas branches. If anyone signs a document in his own name, that does not mean the signatory accepts any personal legal liability. Each person mentioned in this paragraph can enforce it under the Contracts (Rights of Third Parties) Act 1999.

6.6. Earlier statements. We make this agreement on the basis that you have not relied on any statement or promise from us or from any of our staff, consultants or officers. If that is wrong, please write to us straight away to say so.

6.7. Liability that cannot be limited. This clause does not limit any liability that cannot legally be limited, such as for fraud on our part, or for death or personal injury caused by negligence.

7. Our legal advice

7.1. Jurisdiction. We are authorised to practise law in England and Wales. Our overseas branches are authorised to practise law in Northern Ireland, the Isle of Man and Australia (where we trade as Keypoint Law). Neither we nor our overseas branches practise in any other jurisdiction, though we do advise on EU law. Any advice we or they may give you in relation to those other jurisdictions is commercial advice only; it is not legal advice and you must not rely on it as such. If you require legal advice you must tell us in writing. We will then introduce you to a law firm authorised in the relevant jurisdiction.

7.2. Relevant information. You must ensure you tell the lawyers working on this matter everything they need to know in order to work for you as soon as you realise they need to know it. This includes anything you have told us in the past if we worked for you before. You must always be truthful with us.

7.3. Changes in law and your situation. We will advise you according to your situation as you explain it to us and the law in force when we give our advice. We will not update our advice once we have delivered it to you unless you ask us to do so in writing. If you believe your situation may change after we give our advice, you should tell us how in writing and ask us to factor this in to our advice. Changes in the law and to your situation can be especially relevant to any tax you are required to pay.

8. Work done by others

8.1. Engaging others. Where we believe it is in your interests we will introduce you to others to work for you. You must decide whether you wish to engage them. If you do, you will engage them directly or through us as your agent. You alone shall be responsible for their fees.

8.2. Reliance. We will rely on the work and advice prepared by you and your other advisers (including those you may engage through us).

8.3. Responsibility. We are not responsible for any action, omission, error or deficiency of anyone you engage whether directly or through us.

9. Recruiting our staff

9.1. Introduction fee. You must pay us an introduction fee if, from now until 12 months after this agreement ends, you contract (directly or indirectly) with any of our staff, other than through us or our overseas branches without our written consent.

9.2. Calculating the fee. The introduction fee for a staff member is 25% of everything you pay or agree to pay (directly or indirectly) in connection with the services that person delivers for you in the 12 months starting the day that person starts providing those services.

9.3. Existing clients. We will waive the fee at the request of the staff member, if he or she introduced you to us in the first place.

10. Use of information

10.1. Source of information. We may receive information about you and other individuals directly from you, from third parties connected with your matter and from third party unconnected providers.

10.2. Confidential information. We safeguard all the confidential information you disclose to us. We may share your information with our overseas branches. We will also share your information with others where you allow it, where required by law or regulation, where required by our insurers or where we think it allows us to give you a better service.

10.3. Multiple clients. When two or more clients together engage us, each client authorises the sharing with the other(s) of any information it provides.

10.4. Personal data and Privacy Policy. We comply with applicable data protection laws to protect your data. These terms and our Privacy Policy explain how we use personal data. We recommend you read our Privacy Policy.

10.5. If you are a data controller or data processor. If you are a data controller or data processor for others, and you provide to us personal data relating to others, then you confirm to us that you have a lawful basis for doing so under data protection law and where that basis is consent, then you confirm you have secured the consent of the data subject to our using their data as part of our acting for you.

10.6. Special category data. During the course of providing our services to you, we may need to use special category data. Your acceptance of these terms is your explicit consent to our processing any special category personal data in as part of your instructions to us. Special category data is personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

10.7. Data controller. When we use personal data about you or others in connection with providing our services to you, we do so as data controller. Our contact details are set out on page 1 of our engagement letter and communications relating to data protection should be addressed to enquiries@keystonelaw.co.uk marked for the attention of the Privacy Manager.

10.8. Use of personal data. Our core purposes for processing personal data are to operate our law firm, to provide legal services to our clients, to maintain our client and business records and to comply with law and regulation. In relation to you (or the organisation on behalf of which you instruct us) this primarily involves: providing you with legal advice or other information that you have requested from us; invoicing you for services we have undertaken for you; keeping records of the work we have carried out for you; and fulfilling our anti-money laundering obligations. These terms deal with our use of your data as part of your instructions to us. In all other respects, our use of data is set out in our Privacy Policy.

10.9. Lawful basis of processing. Before accepting your instructions, we may need to carry out certain checks (e.g. anti-money laundering and conflict checks). If so, we process your personal data to comply with our legal obligations. When we are providing our advice to you, we process your personal data to provide legal services to you and to comply with our contractual obligation to provide such services. We will also process personal data where it is in our legitimate interests to do so (for example, as part of the administration of our business and keeping our systems secure).

10.10. Categories of personal data obtained. The core categories of personal data which we use to provide our legal services to you are: name, email address and other contact details; correspondence with us; bank account details and/or other billing details; and copies of your passport, driving licence, birth certificate, national identity card, utility bills and/or other identifying information required to be provided to us for anti-money laundering purposes.

10.11. Sharing your personal data. If we share your personal data we will require the recipient to safeguard it. We may share your personal data with our insurers, our regulators, our professional advisors, our colleagues and our overseas branches. In order to provide you (or your organisation) with our services, we may provide personal data to the courts, to lawyers advising other parties in your matter, or to other professionals (such as overseas law firms, patent agents, forensic accountants, experts or barristers). We will not otherwise share your personal information with any third party except where permitted by data protection law.

10.12. International transfers. We may hold copies of your personal data and other data on computers outside the European Economic Area (EEA). Sometimes we will share personal data with third parties outside the EEA. If we do this, we will comply with the rules in the General Data Protection Regulation.

10.13. Data retention. We store some files digitally and others in hard copy. In each case we may use third parties to store your files. We keep files for six to eight years, or longer if required by law. This is explained in more detail in Information Retention Policy. You can request a copy of this any time.

10.14. Destruction and retrieval. We will destroy your files at the end of their storage period, or earlier with your and our consent. Please write and tell us if you object to this. We will charge you if you want us to retrieve your files after we have completed our work.

10.15. Your rights. If the General Data Protection Regulation applies to you, you have the following rights: the right to be informed; the right of access; the right to rectification; the right to erasure; the right to restrict processing; the right to data portability, the right to object and certain rights in relation to automated decision making and profiling. Where our lawful basis for processing your personal data is consent, you have the right to withdraw consent. You can find out more about your rights on the Information Commissioner's Office (ICO) website at www.ico.org.uk.

10.16. Supervision (personal data). If you have any questions or concerns, or if you want to exercise your legal rights regarding your data then you should email us at enquiries@keystonelaw.co.uk (marking your email for the attention of the Data Manager). We would ask you to use that address as well should you have a complaint. We are supervised by the ICO and if you prefer you can make a complaint to them at any time.

10.17. Failure to provide personal data. We may find it hard to advise you if you do not provide us with information we request (which may include personal data).

11. Insurance and regulation

11.1. Insurance. We maintain professional indemnity insurance with an insurer approved by the Solicitors Regulation Authority. Please ask if you would like a summary of this insurance.

11.2. Legal services. We are a law firm authorised and regulated by the Solicitors Regulation Authority, whose rules are at www.sra.org.uk/rules.

11.3. Supervision (other matters). The Law Society is a designated professional body for the purposes of the Financial Services and Markets Act 2000, but responsibility for regulation and complaints handling has been separated from the Law Society's representative functions. The Solicitors Regulation Authority is the independent regulatory body of the Law Society and the Legal Ombudsman is the independent complaints-handling body. (In relation to supervision for our processing of personal data, see clause 10. above.)

11.4. Investment services. We may sometimes undertake investment-related activities on your behalf in the United Kingdom and elsewhere which are regulated under the U.K. Financial Services and Markets Act 2000. When we do so, we are not authorised by the Financial Conduct Authority under this act. Instead, we are authorised and regulated by the Solicitors Regulation Authority as an “exempt professional firm” accordingly, we can provide a limited range of investment services if any of the following is true:

a.) they are an incidental part of the professional services we have been engaged to provide,

b.) they can reasonably be regarded as a necessary part of our professional services

c.) we are otherwise permitted to provide them under that Act.

11.5. Insurance mediation services. We are not regulated by the Financial Conduct Authority, although we are included on their register to carry on insurance mediation activity. This activity includes advising on, selling and administration of insurance contracts related to the legal services we provide. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed on the Financial Conduct Authority’s website at www.fca.org.uk/register and our registration number is LS 400999.

11.6. No investment advice. We do not give advice on the merits of investment transactions or act as a broker or an arranger of investment transactions. No communication from this firm should be interpreted as an invitation or inducement to engage in any investment transaction or other investment activity. We are not entitled to communicate invitations or inducements to engage in investment activity on your behalf.

11.7. Undertakings. By engaging us to work for you, you irrevocably authorise us to:

a.) give any undertaking that is a normal part of our work for you and to

b.) take the necessary action to fulfil our undertaking.

If a proposed undertaking is particularly important or not a normal part of our work then we may refuse to give it until you give us express written authority in our usual format.

12. Proof of identity

12.1. Proof of your identity. Before we can start work, we must have documentary proof of your identity and, where relevant, that of your beneficial owner(s). This information may be renewed every three years. We may verify your identity by:

a.) searching a third-party database. This may leave a footprint on your credit file, but it will not affect your credit rating.

b.) asking you for original documents or for copies certified by another solicitor or by a regulated professional.

12.2. Proof of others’ identity. We will rely on you to check that others involved in a transaction are who they claim to be. Or, if you ask us in writing, we will be happy to check this for you.

12.3. Storing identity documents. We will keep copies of all documents provided to us as proof of identity for between five and eight years after we finish working for you on any matter. After that, if you ask us in writing, we will destroy them.

12.4. Reporting. We are professionally and legally obliged to keep your affairs confidential. However, we may be required by law to make a disclosure to the National Crime Agency where we know or suspect a transaction may involve money laundering or terrorist financing. If we are required to make a disclosure in relation to your matter, we may need to stop work and may not be able to tell you that a disclosure has been made.

13. Complaints

13.1. Ombudsman. If you are not satisfied with our handling of a complaint then, subject to eligibility, you can ask the Legal Ombudsman to consider the complaint (see www.legalombudsman.org.uk). Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and within six years of the relevant act or omission.

13.2. Fees. If you are unhappy about our fees at any point, then, in addition to the remedies set out in our complaints policy, you may apply to court for an assessment of an invoice under Part III of the Solicitors Act 1974. However, if you apply to court for an assessment, the Legal Ombudsman may not consider a complaint about the invoice. There are strict time limits that apply to court assessments and you may wish to seek independent legal advice.

14. Communications

14.1. Communicating with us. You agree to communicate with us by email. That includes getting our invoices by email. (Our complaints policy makes an exception.) We may assume emails sent from your email account(s) are from you and are received as you sent them. You must notify us without delay of any unauthorised use of your email accounts(s).

14.2. Accepting service. Unless expressly agreed in writing, we do not accept service of documents by email.

14.3. Authority. It is your responsibility to tell us any limits on the authority of those who tell us what to do for you. We may accept instructions from anyone we reasonably believe you have authorised.

15. Termination and suspension

15.1. Your rights. You may end this agreement at any time by writing to us. You will still have to pay for any work done before we receive your notice of termination.

15.2. Our rights. We may suspend or end our services at any time if we have good reason. If so we will write to you and will explain why and from when we will no longer work for you. Examples of a good reason to end our services would be if:

a.) you have not done as agreed in this letter and terms.

b.) you have not paid an invoice when due.

c.) you have not given us adequate instructions.

d.) you and we no longer have trust and confidence in each other.

e.) our work for you conflicts with our regulatory duties.

15.3. If we end or suspend our services we may:

a.) invoice all our work in progress and expenses which shall be payable immediately.

b.) suspend or end any other work for you or anyone you control.

16. Law and claims

16.1. English law. English and Welsh law governs this and all future agreements and any dispute or claim arising out of it or in connection with them. Any dispute or claim (including non-contractual disputes or claims) regarding their subject matter or formation shall also be governed by and construed in accordance with the laws of England and Wales.

16.2. English jurisdiction. The parties irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this and all future agreements or their subject matter or formation (including non-contractual disputes or claims)

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