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World Consumer Rights Day: Seven Things You Should Know About Shopping Online

Online scams and cybercrime are hot topics for this year’s World Consumer Right’s Day. Almost all of us now shop online, but how can we ensure that we are staying safe and avoiding fraudsters?

The Low-down on the New Consumer Rights Act

The new Consumer Rights Act 2015 (CRA) came into force on 1 October 2015. It repealed most consumer-specific legislation including The Unfair Contract Terms Act 1977 (UCTA), the Sale of Goods Act 1979 (SOGA), and the Supply of Goods and Services Act 1982 (SOGSA). So why the big change? Prior to 2015 there were 100 pieces of consumer-related legislation which caused some inconsistency and ambiguity. Legislation was also struggling to keep pace with technology and retail practice.

As with previous consumer legislation, the new CRA applies to business-to-consumer transactions, not business-to-business. A ‘consumer’ is defined as an individual acting for purposes wholly or mainly outside that individual’s trade, business, craft or profession.

Shopping Safely

As a so-called ‘consumer’, what can you do to ensure that you are protecting yourself from being scammed?


EU General Data Protection Regulation


I’ve Been Scammed. What Should I Do Now?



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This article is for general information purposes only and does not constitute legal or professional advice. It should not be used as a substitute for legal advice relating to your particular circumstances. Please note that the law may have changed since the date of this article.

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